Refund Policy

General Refund Principle

Gronic handles refund requests in good faith while following digital-product and subscription characteristics. Payments are processed through Lemon Squeezy as Merchant of Record.

Eligible Cases

Refunds may be considered when service delivery failed or billing was clearly incorrect.

• Duplicate charge or clear billing error
• Technical failure preventing normal initial access after purchase
• Unauthorized transaction claims subject to verification

Non-Eligible Cases

Refunds may be denied for cases that are inconsistent with fair-use and digital-service policy.

• Change of mind after significant use of delivered features
• Violations of Terms or Acceptable Use Policy
• Requests outside a reasonable claim window without valid cause

How to Request

Send requests to contact@gronic.io with order ID, product name, and reason. We review each case and respond with the next steps.

Lemon Squeezy Policy Alignment

Where checkout is handled by Lemon Squeezy, their buyer/refund rules also apply in addition to this policy.

• Buyer Terms: https://www.lemonsqueezy.com/buyer-terms
• Refunds & Chargebacks (seller docs): https://docs.lemonsqueezy.com/help/payments/refunds-chargebacks
• Refund Order timing note: refunds can take up to 10 days to appear on statements
• Lemon Squeezy may issue refunds within 60 days at its discretion to prevent chargebacks